Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "Customer") and ACQRO LLC ("Acqro," "we," "us," or "our"), a Delaware limited liability company. These Terms govern your access to and use of the Acqro website at acqro.com, the Acqro platform, and all related services (collectively, the "Service").

By creating an account, subscribing to a plan, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use the Service. If you are accessing the Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Description of Service

Acqro is an AI-powered B2B outreach campaign generator. The Service analyzes target companies and key personnel using artificial intelligence-driven web search, generates psychometric profiles of decision-makers, and drafts hyper-personalized outreach emails. The Service is powered by Google Gemini 3.5 Pro and includes both self-service SaaS plans and managed Done-For-You outreach services.

3. Account Registration

• You must provide accurate, current, and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately at hello@acqro.com if you become aware of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that contain inaccurate or fraudulent information.

4. Subscription Plans and Payment

4.1 Subscription Plans

The Service is offered through paid subscription plans as described on our Pricing page. Plans are billed on a monthly or annual basis, depending on the billing cycle you select at the time of purchase.

4.2 Payment Terms

• All fees are quoted in United States Dollars (USD) and are exclusive of applicable taxes.
• Payment is due at the beginning of each billing cycle.
• If payment fails, we may suspend your access to the Service until payment is received.
• You authorize us to charge your designated payment method for all fees incurred.

4.3 Price Changes

We reserve the right to modify our pricing at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle following at least 30 days' written notice.

5. Refund Policy

5.1 No Refunds

By subscribing to any Acqro plan or purchasing any managed outreach service, you acknowledge and agree that:

• All fees paid are non-refundable, regardless of usage or satisfaction.
• No refunds will be issued for partial months, unused email drafts, unused lead credits, or any unused portion of a subscription period.
• Downgrading your plan does not entitle you to a refund of the difference between plans.
• Cancellation of your subscription will not result in a refund for the current or any prior billing period.

5.2 Billing Error Exception

If you believe you have been incorrectly charged due to a billing error (e.g., duplicate charges, charges after confirmed cancellation), you must notify us in writing at hello@acqro.com within 14 days of the charge date. We will investigate the claim and, if a billing error is confirmed, issue a correction or credit at our sole discretion.

5.3 Managed Outreach Services

For managed outreach engagements, the first month's payment covers initial setup costs including domain purchases, email infrastructure configuration, and inbox warm-up activities. These costs are incurred immediately upon engagement and are non-recoverable. No refunds will be issued for managed outreach services under any circumstances, except verified billing errors as described in Section 5.2.

5.4 Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Your access to the Service will continue until the end of the current billing period.
• No further charges will be applied after the current billing period ends.
• No prorated refunds will be issued for the remaining days in your billing period.

6. Acceptable Use

You agree not to use the Service to:

• Send unsolicited bulk email (spam) in violation of applicable anti-spam laws, including the CAN-SPAM Act, GDPR, or CASL.
• Harvest or collect email addresses or other personal information without consent.
• Transmit content that is unlawful, threatening, defamatory, obscene, or otherwise objectionable.
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.
• Interfere with or disrupt the Service, servers, or networks connected to the Service.
• Attempt to gain unauthorized access to any part of the Service, other accounts, or computer systems.
• Use the Service for any purpose that violates applicable local, state, national, or international law.
• Resell, sublicense, or redistribute access to the Service without our prior written consent.

Violation of this Acceptable Use policy may result in immediate suspension or termination of your account without refund. For detailed usage guidelines, see our SaaS Usage Policy.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including all software, algorithms, designs, text, graphics, logos, and trademarks, is the property of ACQRO LLC or its licensors and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service solely for its intended purpose during the term of your subscription.

7.2 Your Content

You retain ownership of all data, content, and materials that you upload to or generate through the Service ("Customer Content"). By using the Service, you grant Acqro a limited, non-exclusive license to process your Customer Content solely for the purpose of providing and improving the Service.

7.3 Generated Content

Email drafts and other content generated by the Service using your inputs are considered Customer Content. You are solely responsible for reviewing, editing, and ensuring the accuracy and legal compliance of all generated content before use.

8. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party during the course of this agreement. This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without use of the disclosing party's confidential information; or (d) is required to be disclosed by law.

9. Disclaimers

To the maximum extent permitted by applicable law, Acqro disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Warranties that the Service will be uninterrupted, error-free, secure, or free of viruses.
• Warranties regarding the accuracy, reliability, or completeness of AI-generated content.
• Warranties that the Service will meet your specific requirements or achieve particular results.

You acknowledge that AI-generated email drafts and psychometric profiles are probabilistic outputs and should be reviewed by a human before use. Acqro is not responsible for the accuracy of AI-generated content or for any consequences arising from its use.

10. Limitation of Liability

In no event shall Acqro's total aggregate liability arising out of or related to these Terms or the Service exceed the total amount paid by you to Acqro during the twelve (12) months immediately preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless ACQRO LLC, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any email or content you send using the Service.

12. Termination

• By You: You may terminate your account at any time by canceling your subscription through your account settings or by contacting us at hello@acqro.com.
• By Us: We may suspend or terminate your access to the Service immediately, without prior notice, if you violate these Terms, the SaaS Usage Policy, or any applicable law. Termination for cause does not entitle you to any refund.
• Effect of Termination: Upon termination, your right to use the Service ceases immediately. We may delete your account data within 30 days of termination, unless retention is required by law.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the state or federal courts located in the State of Delaware, and you consent to the personal jurisdiction of such courts.

14. Dispute Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at hello@acqro.com. We will attempt to resolve the dispute through good-faith negotiation within 30 days. If the dispute is not resolved informally, either party may proceed with formal legal action as provided in Section 13.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page with a revised "Last updated" date and, where practicable, by sending notice to the email address associated with your account. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

16. General Provisions

• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
• Entire Agreement: These Terms, together with our Privacy Policy and SaaS Usage Policy, constitute the entire agreement between you and Acqro regarding the Service.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force Majeure: Acqro shall not be liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, acts of government, or internet disruptions.

17. Contact Us

If you have any questions about these Terms, please contact us: