Terms of Service

These Terms of Service ("Terms") are a legally binding agreement between you ("you" or "Customer") and ACQRO LLC ("Acqro," "we," "us," or "our"), a Delaware limited liability company. They govern your use of acqro.com, the Acqro platform, and related services (the "Service").

By creating an account, subscribing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 and able to enter a binding contract. If you use the Service for an entity, you represent that you have authority to bind it.

2. Description of Service

Acqro is an AI-powered B2B outreach platform. The Service researches target companies and business contacts using AI-driven web search and compliant data sources, characterizes the organizational context of a prospect (such as its public values, tone, and recent developments) using established business frameworks, and drafts personalized outreach emails informed by that context and the recipient's professional role. The Service is powered by leading large language models from Google, Anthropic, and OpenAI, and includes self-service plans and managed Done-For-You outreach.

3. Account Registration

You must provide accurate information, keep your credentials confidential, and are responsible for activity under your account. Notify us at hello@acqro.com of any unauthorized use. We may suspend or terminate accounts with inaccurate or fraudulent information.

4. Subscription Plans and Payment

Plans are described on our Pricing page and billed monthly or annually. Fees are in USD, exclusive of taxes, due at the start of each cycle. Failed payments may result in suspension. You authorize us to charge your payment method. We may change pricing with at least 30 days' notice, effective the next cycle.

5. Refund Policy

Billing-error exception: notify us in writing within 14 days of a suspected billing error (e.g., duplicate charge, charge after confirmed cancellation) and we will investigate and correct confirmed errors.

Managed outreach: first-month payment covers non-recoverable setup (domains, infrastructure, warm-up) and is non-refundable except for verified billing errors.

Cancellation: access continues to the end of the current period; no prorated refunds.

6. Acceptable Use and Prohibited Uses

You agree to use the Service only for lawful B2B outreach, and you agree not to use it to:

• Send unsolicited bulk email in violation of anti-spam laws (CAN-SPAM, GDPR/PECR, CASL).
• Harvest or collect personal information unlawfully, or scrape data from behind logins or in violation of a source's terms.
• Build, infer, or apply psychological, psychometric, personality, or emotional profiles of individuals, or target people based on inferred sensitive characteristics (health, religion, political opinion, sexual orientation, race, or similar).
• Make or materially influence consequential decisions about individuals — including employment, hiring or recruiting, lending or credit, housing, insurance, healthcare, or education eligibility. The Service is for sales/marketing outreach only.
• Target or process data about minors, or conduct political microtargeting.
• Use manipulative, deceptive, or exploitative messaging designed to exploit a recipient's vulnerabilities or distort their decision-making.
• Transmit unlawful, deceptive, infringing, or malicious content, or impersonate any person or entity.
• Interfere with the Service or attempt unauthorized access.
• Resell or redistribute access without our written consent.

Violation may result in immediate suspension or termination without refund. See the SaaS Usage Policy for detail.

7. Intellectual Property

Ours: the Service and all software, designs, and marks are owned by Acqro or its licensors; you receive a limited, non-exclusive, non-transferable license for its intended use during your subscription. Yours: you retain ownership of Customer Content you upload or generate, and grant us a limited license to process it to provide and improve the Service. Generated content: AI drafts are Customer Content; you are solely responsible for reviewing, editing, and ensuring the legality of all content before use.

8. Confidentiality

Each party will keep the other's non-public information confidential, except information that is public, previously known, independently developed, or required to be disclosed by law.

9. Disclaimers

To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness, and non-infringement; warranties of uninterrupted or error-free operation; and warranties about the accuracy or completeness of AI-generated content. AI-generated drafts are probabilistic outputs and must be reviewed by a human before sending. You are responsible for the final content you send and for your compliance with applicable law.

10. Limitation of Liability

Our total aggregate liability shall not exceed the amount you paid us in the twelve (12) months before the event giving rise to the claim.

11. Indemnification

You will indemnify and hold harmless Acqro and its personnel from claims arising out of: your use of the Service; your violation of these Terms or the Usage Policy; your violation of any law; or any email or content you send using the Service.

12. Termination

By you: cancel anytime via account settings or hello@acqro.com. By us: we may suspend or terminate immediately for violations of these Terms, the Usage Policy, or law; termination for cause gives no refund. Effect: your right to use the Service ends; we may delete account data within 30 days unless retention is legally required.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law rules. Actions shall be brought exclusively in the state or federal courts in Delaware.

14. Dispute Resolution

Before formal proceedings, you agree to attempt informal resolution by contacting hello@acqro.com; we will negotiate in good faith for 30 days.

15. Modifications to Terms

We may modify these Terms and will post the updated version with a revised date and, where practicable, notify your account email. Continued use constitutes acceptance.

16. General Provisions

Severability, no waiver, entire agreement (with the Privacy Policy and SaaS Usage Policy), no assignment by you without consent, and force majeure apply.

17. Contact Us

If you have any questions about these Terms, please contact us: