Privacy Policy

ACQRO LLC ("Acqro," "we," "us," or "our"), a Delaware limited liability company with offices at 8 The Green, #4362, Dover, DE 19901, operates the website acqro.com and the Acqro platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not access or use the Service.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Waitlist & Account Registration: Email address, name, company name, and job title.
• Contact Inquiries: Name, email address, and any information you include in your message when contacting us via email or live chat.
• Payment Information: Billing address and payment method details. Payment processing is handled by our third-party payment processor; we do not store complete credit card numbers on our servers.
• Campaign Data: Target company names, contact lists, and email content you provide or generate through our platform.

1.2 Information Collected Automatically

When you access our website or Service, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths.
• IP Address: Your Internet Protocol address, which may be used to approximate your general location (city/region level).
• Log Data: Server logs that record requests made to our servers, including timestamps and response codes.

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and improve the Service. The following table summarizes the tracking technologies we use:

2.1 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being set. However, some features of our Service may not function properly if cookies are disabled.

• Google: You may opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-On.
• Meta: You may adjust your ad preferences through your Facebook Ad Settings.
• PostHog: PostHog respects "Do Not Track" browser signals.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Service.
• To process your waitlist registration and notify you when seats become available.
• To process transactions and send related billing information.
• To respond to your inquiries, comments, or support requests.
• To send you marketing and promotional communications (with your consent, where required).
• To analyze usage patterns and improve the Service's functionality, user experience, and performance.
• To detect, prevent, and address fraud, abuse, security issues, and technical problems.
• To comply with legal obligations and enforce our Terms of Service.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., payment processors, cloud hosting providers, analytics services, customer support tools). These providers are contractually obligated to protect your information.
• Legal Compliance: We may disclose information if required to do so by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for any other purpose with your explicit consent.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), access controls, and regular security assessments.

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When personal information is no longer needed, we securely delete or anonymize it.

• Account Data: Retained for the duration of your account and up to 30 days after deletion.
• Waitlist Data: Retained until you are onboarded or until you request removal.
• Analytics Data: Retained in aggregated, anonymized form indefinitely.
• Communication Records: Retained for up to 2 years for support and legal purposes.

7. Data Processing Location

Your personal information is processed and stored exclusively in the United States. By using our Service, you consent to the transfer and processing of your information in the United States.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a machine-readable copy of your data.
• Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in any email or by contacting us.

8.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of your personal information.
• The right to opt out of the "sale" of personal information. We do not sell personal information.
• The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at hello@acqro.com.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected such information, please contact us at hello@acqro.com.

10. Third-Party Links

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: